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1800 103 6202

[email protected]

12, Panchratna, Opera House, Mumbai 400004

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FAQs

Where can I buy Nasher Miles luggage?

Nasher Miles is home to premium luggage collections designed for all. We ensure easy availability of our stylish yet sturdy bags for all travel enthusiasts. Our luggage can be purchased on the Nasher Miles website as well as on Amazon, Flipkart and on www.nashermiles.com. You can also purchase it from the Nasher Miles experience centre. Our offline store address is:
12, Panchratna Building,
Charni Road East, Opera House,
Girgaon, Mumbai,
Maharashtra - 400004*

Why does Nasher Miles cost less than other luggage?

Most luggage brands tend to be expensive because of high overhead costs. Retail outlets, licensing companies and others take their cuts before the luggage even gets to the market. Nasher Miles is a digital-first company that doesn’t have these mark-ups, so we can offer high-quality products at relatively lower prices. This benefit in price is passed down to the customer.

Is the luggage waterproof?

Nasher Miles luggage is water-resistant not waterproof. The softside and hardside luggage are made of premium material that provides a high degree of water-resistance. The difference between water-resistant and waterproof is that you don’t have to worry about your luggage getting drenched in the rain or going through a puddle, but you can’t dunk your luggage into the pool and expect it to come out unscathed.

What is cabin luggage and what is check-in luggage?

The term hand luggage or cabin baggage (also commonly referred to as carry-on in North America) refers to the type of luggage that passengers are allowed to carry along in the passenger compartment of an aeroplane instead of moving to the cargo compartment or in other words, checking it in.

Check-in luggage are larger pieces of luggage which are not permitted to be carried in the cabin of an aeroplane and have to be handed over to the airline for transportation in the hold of an aircraft, which means it is inaccessible to the passenger during the flight or ride. The dimensions and weight specifications for check-in luggage differ from airline to airline.

What is hardside and softside luggage?

Nasher Miles’ hardside suitcases are made of the revolutionary polycarbonate ABS which is less likely to crack or scratch during travel. The co-extrusive polycarbonate shell comes with a composite film of poly-carbonate that has high impact strength and heat distortion resistance. Polycarbonate high performance films offer exceptional resistance to attack by chemicals and abrasion, increasing the durability of the luggage.

Nasher Miles’ softside luggage is popular for the premium flexible fabric. Made of superior quality polyester, it is lightweight yet sturdy. Some suitcases also come with an expander option of up to 25% more packing capacity when needed.

Do you have 100% Polypropylene Luggage?

Yes, we do have a premium collection of Hardside Luggage made out of 100% Polypropylene Luggage. This material makes the travel bags lightweight yet sturdy, scratch-resistant and resilient. These are built to sail through rocky travels and arrive as good as new on the conveyor belts.

What is ABS, PC and PP luggage?

What is ABS, PC and PP luggage?

Polycarbonate (PC) is a moulded thermoplastic and is a very popular material for hardside luggage. It is lighter than aluminium but still very durable and offers more style choices in colours and patterns. Polycarbonate is extremely resistant to impact. Upon impact, the material flexes to absorb the impact and then flexes back to its original shape, making polycarbonate luggage extremely resilient to rough handling.

Polypropylene (PP) is also a type of thermoplastic polymer and the lightest of all the thermoplastic products. It is also very resilient. Polypropylene is a great choice for those travellers who want good protection in as lightweight a form as possible.

ABS (acrylonitrile-butadiene-styrene) is a common thermoplastic. ABS is lighter than polycarbonate but not as durable. It is also the cheapest hard material, meaning it is popular in the less expensive hardside luggage ranges. It is frequently added to other stronger luggage materials like polycarbonate. The combined material is more durable than ABS on its own, but also lighter and cheaper than polycarbonate on its own.

How should the luggage be cleaned?

For Hardside Luggage:
We recommend using a gentle soap and warm water for rinsing. If you would like to wax the case after cleaning, any good silicone-base automobile or furniture polish will preserve the lustre and add resistance to the covering.

For Softside Luggage:
We recommend spot cleaning with a mild soap (i.e. dish soap) and water. You can also use a product used for spot removal on clothing, or use a foam type cleaner used to clean car mats or automobile carpets (sold at car parts stores). If the luggage has a strong odour, use a vinegar and water solution. This may take the odour away, but the bag will have to be aired out for a few days.

How should the luggage be stored?

Extreme humidity will tend to age the luggage. Any bag that is being stored in an attic or basement should be taken out of storage, opened, and permitted to air regularly. This will help to prevent mildew from forming as a result of humidity. It also assists in maintaining the normal resiliency of the case itself. Small-sized bags can be nested in the bigger ones for proper storage.

How do you measure the capacity of each luggage?

Multiply height x width x length of a bag in centimetre and divide it by 1000 to get the volume in liters. This capacity is usually expressed in litres. Travel bags by Nasher Miles are equipped with spacious interiors to ensure that you have room for almost everything that you wish to carry. Being lightweight, they easily tag along no matter the terrain.

What are the standard dimensions for bags?

The standard dimensions for bags are Small (20 inch), Medium (24 inch) and Large (28 inch). Small bags are used as cabin luggage; medium and large are used as check-in luggages. Each kind of travel calls for a certain kind of luggage. We, at Nasher miles, understand that not all bags are made for all travelers; which is why we bring you options in three sizes. You also have the option to buy a set of 3 bags from the same collection. (small, medium and large bags that look alike).

What is the maximum weight each luggage can hold?

The maximum weight that a travel bag can carry largely depends on its dimensions. Ideally, each luggage should be able to carry this much weight, at the least:

  • Cabin luggage (20“) can hold weight from 7kgs to 10 kgs
  • Medium size luggage (24“) can hold weight from 15-20 kgs
  • Large size luggage (28”) can hold weight from 25-32 kgs

What is the maximum size of baggage and weight that I can carry while travelling?

Each airline comes with its own set of baggage policies. Apart from the airline's policies, the other factors that come into place are your ticket type, destination, and such. It is highly recommended that you get in touch with the authorities of your airline to enquire about the policies in order to ensure a hassle-free check-in experience.

What is a normal lock and how to use it?

Following steps have to be followed to set the combination for the normal/non-TSA locks (keys are not needed to lock the bag):

  • The lock is pre-set to 0-0-0.
  • Push the button towards the outside.
  • While in this position, set each number to your selection.
  • Release the button and your number is now set.
  • Take care when setting the numbers and do not release the button while setting it.

What is TSA lock and how to use it?

In the United States, the Transportation Security Administration (TSA) requires access to luggage without the passenger being present. To allow travellers to lock their luggage they have accepted certain locks which they can open and relock. The TSA recommends that TSA accepted locks be used, as luggage locked using other methods must be opened by force in order to be inspected.

How to use it?
The lock is originally set to open at 0-0-0. To set your own personal combination, follow these

steps:

  • Turn the dials to their original number 0-0-0.
  • Press down the reset button (a) with a pen (or similar) until you hear a ‘click’ sound.
  • Set your personal combination by turning the dials (b), for example 8-8-8.
  • Push the button (c) in the direction indicated by the arrow towards the dials and the reset button will ‘click’ back into place.
  • Your personal combination is now set.

Warning: If the lock cylinder is open, lock it again by turning the lock anti-clockwise to the red dot position (any tool which can be inserted into the lock cylinder is ok to use).

What if I forget the lock combination and am unable to open the bag?

For security reasons the TSA lock passcode needs to be memorised. For this reason, our warranty does not cover the wrong setting of combination locks. You would need to contact a local locksmith who can assist you to open the bag. However, in some bags we are able to provide a hack on how to open the lock but for that you would need to write an email to [email protected] for further assistance.

What is the Return Policy?

We at Nasher Miles follow a 7 days return policy for all products purchased from our website (www.nashermiles.com). You will receive a 100% refund if you are not satisfied with the product. But, you have to return the product without having used it. It has to be in the condition that you received it in. The labels / price tags have to be attached to the luggage. If you want to buy other products, our customer support teams are trained to assist you accordingly.

What is the ‘Product Return’ Process?

We at Nasher Miles follow a 7 days return policy for all products purchased from our website (www.nashermiles.com). Before returning any products, you need to request an authorization to return the products directly through our website. What are the steps to do this? Simply sign in to your account and navigate to My Account and then the My Orders page to initiate a Return.

How soon will I receive my order?

We, at Nasher Miles, understand the excitement that follows after every purchase. Our team strives to provide you with the best service possible. We aim to deliver within 2-5 working days, under ideal conditions. However, COVID-19-related uncertainties could cause a delay in deliveries.

Do you deliver across India?

Yes! For the orders above Rs. 500, we provide free shipping across India. There is a delivery fee for orders below Rs. 500. Nasher Miles is a digital first brand that believes in the power of exploring. No matter where you stay, our luggage collections are curated to encourage you to explore the world and bring a little bit of every place back home with you.

Do you have an offline store? Where is it located?

Nasher Miles is a digital-first brand that delivers premium luggage bags across India. Yes, we do have an experience near Charni Road Station in Mumbai. Our offline store address is:
12, Panchratna Building,
Charni Road East, Opera House,
Girgaon, Mumbai,
Maharashtra - 400004*

Location on Google Maps: https://maps.app.goo.gl/Wn2bASk7ya6FUu1x8

What are the discount offers?

Apart from multiple unique features, our bags also come with exciting discounts. You can avail the discounts listed on our website (10% to 15%). We do offer coupons for seasonal discounts. Follow us on Instagram to know the latest offers. For bulk enquiry, you can mail us at: [email protected]

How many service centers do you have? Where are they located?

We, at Nasher Miles, provide door-to-door service across India. All charges are borne by us. We also support and provide services internationally. In India, we have our 4 service centres set up in Mumbai, Gurgaon, Hyderabad and Bangalore. Each service center is equipped with highly-trained staff to address your queries and concerns. There are few other cities in India where we provide doorstep services through our partners, Urban Clap and Just Dial.

How do I avail the warranty? Do I get a warranty card?

Our bags come with different warranties: 6 months, 1 year, 2 years, 5 years and Limited Lifetime Warranty. The best part is that you don’t require a warranty card for the Nasher Miles product. Your Tax invoice acts as your warranty card and your Order ID number is your warranty registration number.

Do you provide International Warranty?

Yes, our bags come with an international warranty. Our bags come with different warranties: 6 months, 1 year, 2 years, 5 years and Limited Lifetime Warranty. For more details on the warranty for specific products, you can visit the particular product page on www.nashermiles.com.

What is the warranty period?

Our bags come with different warranties: 6 months, 1 year, 2 years, 5 years and Limited Lifetime Warranty. The best part is that you don’t require a warranty card for the Nasher Miles product. Your Tax invoice acts as your warranty card and your Order ID number is your warranty registration number. For more details on the warranty for specific products, you can visit the particular product page on www.nashermiles.com.

What is the Limited Lifetime Warranty?

Our limited lifetime warranty covers defects on body cells under normal use. This limited warranty is non-transferable and covers only the original end purchaser. Coverage terminates when the original purchaser sells or otherwise transfers the product. An original or copy of a sales receipt from the original Nasher Miles authorized sales retailer is required for warranty service. This limited warranty does not cover products purchased from 3rd party sellers or sales auction sites.

Which is the best choice for international travels?

Nasher Miles Warrior, Tokyo and Amsterdam collections are the best suited for international travel. These luggage bags are equipped with all the ideal features such as TSA lock, anti-theft zipper, expander option (up to 25% from all sides), ultra lightweight, eight 360° silent spinner wheels and limited lifetime international warranty.

Are the N95 masks washable?

No. N95 masks cannot be cleaned or disinfected. Discard them if:

  • Clogged or you sense a foul smell
  • Wet or dirty on the inside
  • If the mask is deformed
  • If there is a tear in the filter

Do not use the following items to clean the mask:
Bleach | Baking | Alcohol | Boiling | Soap | Microwave | Sanitizing Wipes | Ethylene Oxide

Are the N95 masks reusable?

Yes, N95 Masks can be reused till up to 40-50 hours each. Post this duration, they cannot be cleaned or disinfected. Discard them if:

  • Clogged or you sense a foul smell
  • Wet or dirty on the inside
  • If the mask is deformed
  • If there is a tear in the filter

However, you can extend the life of the mask by following these methods:

1. Mask Rotation:
Acquire a set number of N95 masks and rotate their use each day, allowing them to dry for long enough that the virus is no longer viable (more than 72 hours).

2. Proper Storage:
Hang the masks to dry, or keep them in a clean, breathable container like a paper bag between uses. Make sure the masks do not touch each other and that you do not share your respirator mask with other people.

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