1 year warranty against manufacturing defects. Wear & Tear of product under use and Scratches are not covered.
Country of Origin
Where can I buy Nasher Miles luggage?
Nasher Miles is home to premium luggage collections designed for all. We ensure easy availability of our stylish yet sturdy bags for all travel enthusiasts. Our luggage can be purchased on the Nasher Miles website as well as on Amazon, Flipkart and on www.nashermiles.com.
Are the backpacks waterproof?
Nasher Miles backpacks are water-resistant not waterproof. The bags are made of premium material that provides a high degree of water-resistance. The difference between water-resistant and waterproof is that you don’t have to worry about your bag getting drenched in the rain or going through a puddle, but you can’t dunk your luggage into the pool and expect it to come out dry.
How should the backpacks be cleaned?
We recommend spot cleaning with mild soap (i.e. dish soap) and water. You can also use a product used for spot removal on clothing, or use a foam type cleaner used to clean car mats or automobile carpets (sold at car parts stores). If the luggage has a strong odour, use a vinegar and water solution. This may take the odour away, but the bag will have to be aired out for a few days.
How should the backpack be stored?
Extreme humidity will tend to age the backpack. Any bag that is being stored in an attic or basement should be taken out of storage, opened, and permitted to air regularly. This will help to prevent mildew from forming as a result of humidity. It also assists in maintaining the normal resiliency of the case itself.
How do you measure the capacity of each backpack?
Multiply height x width x length of a bag in centimetres and divide it by 1000 to get the volume in liters. This capacity is usually expressed in litres.
What is the return policy?
We at Nasher Miles follow a 7 days return policy for all products purchased from our website (www.nashermiles.com). You will receive a 100% refund if you are not satisfied with the product. But, you have to return the product without having used it. It has to be in the condition that you received it in. The labels/price tags have to be attached to the luggage. If you want to buy other products, our customer support teams are trained to assist you accordingly.
What is the ‘Product Return’ Process?
We at Nasher Miles follow a 7 days return policy for all products purchased from our website (www.nashermiles.com). Before returning any products, you need to request an authorization to return the products directly through our website. What are the steps to do this? Simply sign in to your account and navigate to My Account and then the My Orders page to initiate a return.
How soon will I receive my order?
We, at Nasher Miles, understand the excitement that follows after every purchase. Our team strives to provide you with the best service possible. We aim to deliver within 2-5 working days, under ideal conditions. However, COVID-19-related uncertainties could cause a delay in deliveries.
Do you deliver across India?
Yes! For the orders above Rs. 500, we provide free shipping across India. There is a delivery fee for orders below Rs. 500. Nasher Miles is a digital-first brand that believes in the power of exploring. No matter where you stay, our luggage collections are curated to encourage you to explore the world and bring a little bit of every place back home with you.
Do you have an offline store? Where is it located?
Nasher Miles is a digital-first brand that delivers premium luggage bags across India. We don't have any offline store. We have a service centre in Mumbai near Charni Road Station.
What are the discount offers?
Apart from multiple unique features, our bags also come with exciting discounts. You can avail the discounts listed on our website (10% to 15%). We do offer coupons for seasonal discounts. Follow us on Instagram to know the latest offers. For bulk enquiry, you can mail us at: [email protected]
How many service centers do you have? Where are they located?
We, at Nasher Miles, provide door-to-door service across India. All charges are borne by us. We also support and provide services internationally. In India, we have our 4 service centres set up in Mumbai, Gurgaon, Hyderabad and Bangalore. Each service center is equipped with highly-trained staff to address your queries and concerns. There are few other cities in India where we provide doorstep services through our partners, Urban Clap and Just Dial.
How do I avail the warranty? Do I get a warranty card?
Our backpacks come with 1-year international warranty. The best part is that you don’t require a warranty card for the Nasher Miles product. Your Tax invoice acts as your warranty card and your Order ID number is your warranty registration number.
Do you provide International Warranty?
Backpacks are not covered by International Warranty.
Will my laptop fit in your backpacks?
Our laptop bags come in a range of sizes to fit laptops from 12” to 17”, with many models accommodating a range of sizes due to their multi-fit cradle. We offer the greatest variety of bags to fit 15” and 16” laptops. Please note that these measurements are based on your laptop’s screen size.
Can I carry my tablet in your backpacks as well?
Many of our backpacks come with a dedicated tablet compartment to fit devices up to 12.9”. This prevents your tablet or laptop from becoming damaged in transit.
How do checkpoint-friendly laptop bags work?
Our checkpoint-friendly backpacks provide separate compartments for laptops and accessories and fold-out flat when opened. This allows the entire bag to go through the X-ray machine at TSA checkpoints without the laptop needing to be removed. Benefits include:
Do your bags come with a power bank?
No, select backpacks come with a built-in USB charging port outside and a built-in charging cable inside. You will need to connect the port to your own powerbank.
How do I take care of my Nasher Miles backpack?
No matter what you spend on your dream backpack, it’s not an item that you want to be replacing any time soon.
Our backpacks get quite a bit of use and some of them even accompany us into the great outdoors, so you need to take care of them to help them last. Not only is it important to clean and maintain them, but be careful in general when wearing them to prevent premature damage from occurring.
When placing anything damp or wet in the backpack, it’s always best to keep it covered with another waterproof material first. Even stronger materials like nylon can be easily damaged by water or a build-up of mildew and mold, so avoid leaving wet stuff inside. If they do happen to get wet, simply hang it out to air dry and keep it out of the sunlight until it’s done.
After some time, you might want to wash your backpack to get it clean and smelling fresh again. You should never place a backpack in the washing machine regardless of what its instructions might say. The best approach is to gently hand wash with a mild detergent and give it adequate time to dry before using again.
Some might be quick to discard a backpack if it gets a small tear or hole, but most of the time these problems are easily patched up. A sewing kit can be all you need to repair your backpack, and many hikers and campers even have one ready to take with them should such an emergency arise.
What is the right way to wear my backpack?
When you first purchase your backpack you probably don’t give much thought to wearing it correctly as the design of them seems simple enough. While it’s true that you just slip both hands through the straps and wear it on your back, there are some things you can do to ensure that it’s being worn safely.
Never sling your backpack over just one shoulder and carry it this way, even if you think you’re going to look cool doing so. This can do serious damage to your shoulders and spine because of the weight imbalance, even if you do it just once.
When you first put it on, spend some time adjusting the shoulder straps to the correct position. The backpack should be seated high on your back with the shoulder straps not too tight around your arms.
Aim for a stable load as you carry your backpack and if you notice that it’s moving or swaying from side to side as you walk you’ll need to redistribute the load. There are some backpacks that use compression straps to make this easier, otherwise, you can learn how to pack a backpack efficiently.
Utilize any additional straps that your backpack comes with like sternum straps or lumbar straps. These have been designed to keep the bag in place and give your body the most supported position when carrying a heavy load.
Children should carry no more than 10 percent of their body weight in a backpack, and for fit adults, this goes up to about 25 percent. Never carry anything that feels strenuous or uncomfortable otherwise it could do serious damage.