|defects. ( scratches do not cover under warranty) | Customer Care number: +91 9930076456 | Toll Free number: 1800-103-6202 | www.nashermiles.com.|
No Of Wheels
Lifetime warranty on shell & 1 year warranty on accessories & manufacturing defects. Wear & Tear for product under use and scratches are not covered.
Country of Origin
Nasher Miles P.L. 1601 Panchratna, Opera House, Mumbai - 400004 E:[email protected] Toll Free: 18001036202
The bustling city of Mumbai is crisscrossed by an elaborate system of railways lines. These iron tracks glint in the fierce sun and glow in the moonlight. Another mammoth steel and cement marvel is the Bandra- Worli Sea link, a testament to proud Indian talent and the very Indian desire to stay connected no matter how far the distance.
Each luggage comes with a separate in-built number lock which ensures that no extra lock and key is needed to secure the contents of your bag.
Every traveler knows that an ergonomically designed telescopic handle is an important design feature to prevent backaches. To provide you with ease and comfort while traveling, the bags come with a built-in telescopic handle. Extend the handle when rolling the luggage, and then push it down when not in use. The handle gets locked at 2 different height levels when open.
The PP shell keeps the bags light. It is very resilient and a great choice for travellers who want good protection in as lightweight a form as possible. The small 20 inch bag weighs only 2.6 kgs, the medium 24 inch one weighs 3.3 kgs and the large 28 inch is at 4.3 kgs. It is made to absorb impact by flexing while under stress then popping back to its original shape, eliminating dents and dings while protecting its contents.
Where can I buy Nasher Miles luggage?
Nasher Miles is home to premium luggage collections designed for all. We ensure easy availability of our stylish yet sturdy bags for all travel enthusiasts. Our luggage can be purchased on the Nasher Miles website as well as on Amazon, Flipkart and on www.nashermiles.com.
Why does Nasher Miles cost less than other luggage?
Most luggage brands tend to be expensive because of high overhead costs. Retail outlets, licensing companies, and others take their cuts before the luggage even gets to the market. Nasher Miles is a digital-first company that doesn’t have these mark-ups, so we can offer high-quality products at relatively lower prices. This benefit in price is passed down to the customer.
What is hardside and softside luggage?
Nasher Miles’ hardside suitcases are made of the revolutionary polycarbonate ABS which is less likely to crack or scratch during travel. The co-extrusive polycarbonate shell comes with a composite film of polycarbonate that has high impact strength and heat distortion resistance. Polycarbonate high-performance films offer exceptional resistance to attack by chemicals and abrasion, increasing the durability of the luggage.
Nasher Miles’ softside luggage is popular for its premium flexible fabric. Made of superior quality polyester, it is lightweight yet sturdy. Some suitcases also come with an expander option of up to 25% more packing capacity when needed.
Is the luggage waterproof?
Nasher Miles luggage is water-resistant not waterproof. The softside luggage is made of premium material that provides a high degree of water resistance. The difference between water-resistant and waterproof is that you don’t have to worry about your luggage getting drenched in the rain or going through a puddle, but you can’t dunk your luggage into the pool and expect it to come out unscathed.
What is cabin luggage and what is check-in luggage?
The term hand luggage or cabin baggage (also commonly referred to as carry-on in North America) refers to the type of luggage that passengers are allowed to carry along in the passenger compartment of an airplane instead of moving to the cargo compartment or in other words, checking it in.
Check-in luggage is larger pieces of luggage that are not permitted to be carried in the cabin of an aeroplane and have to be handed over to the airline for transportation in the hold of an aircraft, which means it is inaccessible to the passenger during the flight or ride. The dimensions and weight specifications for check-in luggage differ from airline to airline.
Do you have 100% polypropylene luggage?
Yes, we do have a premium collection of Hardside Luggage made out of 100% polypropylene luggage. This material makes the travel bags lightweight yet sturdy, scratch-resistant, and resilient. These are built to sail through rocky travels and arrive as good as new on the conveyor belts.
What is ABS, PC and PP luggage?
ABS, PC and PP are different kinds of plastic used to make hardside luggage.
Polycarbonate (PC) is a moulded thermoplastic and is a very popular material for hardside luggage. It is lighter than aluminium but still very durable and offers more style choices in colours and patterns. Polycarbonate is extremely resistant to impact. Upon impact, the material flexes to absorb the impact and then flexes back to its original shape, making polycarbonate luggage extremely resilient to rough handling.
Polypropylene (PP) is also a type of thermoplastic polymer and the lightest of all thermoplastic products. It is also very resilient. Polypropylene is a great choice for those travellers who want good protection in as lightweight a form as possible.
ABS (acrylonitrile-butadiene-styrene) is a common thermoplastic. ABS is lighter than polycarbonate but not as durable. It is also the cheapest hard material, meaning it is popular in the less expensive hardside luggage ranges. It is frequently added to other stronger luggage materials like polycarbonate. The combined material is more durable than ABS on its own, but also lighter and cheaper than polycarbonate on its own.
How should harside luggage be cleaned?
We recommend using a gentle soap and warm water for rinsing. If you would like to wax the case after cleaning, any good silicone-based automobile or furniture polish will preserve the luster and add resistance to the covering.
How should the luggage be stored?
Extreme humidity will tend to age the luggage. Any bag that is being stored in an attic or basement should be taken out of storage, opened, and permitted to air regularly. This will help to prevent mildew from forming as a result of humidity. It also assists in maintaining the normal resiliency of the case itself. Small-sized bags can be nested in the bigger ones for proper storage.
How do you measure the capacity of each luggage?
Multiply height x width x length of a bag in centimetre and divide it by 1000 to get the volume in liters. This capacity is usually expressed in litres. Travel bags by Nasher Miles are equipped with spacious interiors to ensure that you have room for almost everything that you wish to carry. Being lightweight, they easily tag along, no matter the terrain.
What are the standard dimensions for bags?
The standard dimensions for bags are Small (20 inches), Medium (24 inches), and Large (28 inches). Small bags are used as cabin luggage; medium and large are used as check-in luggage. Each kind of travel calls for a certain kind of luggage. We, at Nasher miles, understand that not all bags are made for all travelers; which is why we bring you options in three sizes. You also have the option to buy a set of 3 bags from the same collection. (small, medium, and large bags that look alike).
What is the maximum weight each luggage can hold?
The maximum weight that a travel bag can carry largely depends on its dimensions. Ideally, each luggage should be able to carry this much weight, at the least:
-Cabin luggage (20“) can hold weight from 7kgs to 10 kgs
-Medium size luggage (24“) can hold weight from 15-20 kgs
-Large size luggage (28”) can hold weight from 25-32 kgs
What is the maximum size of baggage and weight that I can carry while travelling?
Each airline comes with its own set of baggage policies. Apart from the airline's policies, the other factors that come into place are your ticket type, destination, and such. It is highly recommended that you get in touch with the authorities of your airline to enquire about the policies in order to ensure a hassle-free check-in experience.
What is a normal lock and how to use it?
Following steps have to be followed to set the combination for the normal/non-TSA locks (keys are not needed to lock the bag):
-The lock is pre-set to 0-0-0.
-Push the button towards the outside.
-While in this position, set each number to your selection.
-Release the button and your number is now set.
-Take care when setting the numbers and do not release the button while setting it.
What is TSA lock and how to use it?
In the United States, the Transportation Security Administration (TSA) requires access to luggage without the passenger being present. To allow travelers to lock their luggage they have accepted certain locks which they can open and relock. The TSA recommends that TSA accepted locks to be used, as luggage locked using other methods must be opened by force in order to be inspected.
How to use it?
The lock is originally set to open at 0-0-0. To set your own personal combination, follow these steps:
-Turn the dials to their original number 0-0-0.
-Press down the reset button (a) with a pen (or similar) until you hear a ‘click’ sound.
-Set your personal combination by turning the dials (b), for example, 8-8-8.
-Push the button (c) in the direction indicated by the arrow towards the dials and the reset button will ‘click’ back into place.
-Your personal combination is now set.
Warning: If the lock cylinder is open, lock it again by turning the lock anti-clockwise to the red dot position (any tool which can be inserted into the lock cylinder is ok to use).
What if I forget the lock combination and am unable to open the bag?
For security reasons, the TSA lock passcode needs to be memorised. For this reason, our warranty does not cover the wrong setting of combination locks. You would need to contact a local locksmith who can assist you to open the bag. However, in some bags, we are able to provide a hack on how to open the lock. For that, you would need to write an email to [email protected] for further assistance.
What is the return policy?
We at Nasher Miles follow a 7 days return policy for all products purchased from our website (www.nashermiles.com). You will receive a 100% refund if you are not satisfied with the product. But, you have to return the product without having used it. It has to be in the condition that you received it in. The labels/price tags have to be attached to the luggage. If you want to buy other products, our customer support teams are trained to assist you accordingly.
What is the ‘Product Return’ Process?
We at Nasher Miles follow a 7 days return policy for all products purchased from our website (www.nashermiles.com). Before returning any products, you need to request an authorization to return the products directly through our website. What are the steps to do this? Simply sign in to your account and navigate to My Account and then the My Orders page to initiate a Return.
How soon will I receive my order?
We, at Nasher Miles, understand the excitement that follows after every purchase. Our team strives to provide you with the best service possible. We aim to deliver within 2-5 working days, under ideal conditions. However, COVID-19-related uncertainties could cause a delay in deliveries.
Do you deliver across India?
Yes! For the orders above Rs. 500, we provide free shipping across India. There is a delivery fee for orders below Rs. 500. Nasher Miles is a digital-first brand that believes in the power of exploring. No matter where you stay, our luggage collections are curated to encourage you to explore the world and bring a little bit of every place back home with you.
Do you have an offline store? Where is it located?
Nasher Miles is a digital-first brand that delivers premium luggage bags across India. We don't have any physical store.
What are the discount offers?
Apart from multiple unique features, our bags also come with exciting discounts. You can avail of the discounts listed on our website (10% to 15%). We do offer coupons for seasonal discounts. Follow us on Instagram (www.instagram.com/nasher_miles/) to know the latest offers. For any bulk inquiry, you can mail us at: [email protected]
How many service centers do you have? Where are they located?
We, at Nasher Miles, provide door-to-door service across India. All charges are borne by us. We also support and provide services internationally. In India, we have our 4 service centres set up in Mumbai, Gurgaon, Hyderabad and Bangalore. Each service center is equipped with highly-trained staff to address your queries and concerns. There are few other cities in India where we provide doorstep services through our partners, Urban Clap and Just Dial.
How do I avail the warranty? Do I get a warranty card?
Our bags come with different warranties: 6 months, 1 year, 2 years, 5 years and Limited Lifetime Warranty. The best part is that you don’t require a warranty card for the Nasher Miles product. Your Tax invoice acts as your warranty card and your Order ID number is your warranty registration number.
What is the warranty period?
Our bags come with different warranties: 6 months, 1 year, 2 years, 5 years and Limited Lifetime Warranty. The best part is that you don’t require a warranty card for the Nasher Miles product. Your Tax invoice acts as your warranty card and your Order ID number is your warranty registration number. For more details on the warranty for specific products, you can visit the particular product page on www.nashermiles.com.
Do you provide International Warranty?
Yes, we do provide International Warranty. It works as
Damage to Accessories: In case there has been damage to a luggage accessory, namely (1) the wheels, (2) side and top pick-up handles (3) telescopic handle (4) lock, we will ship the part/s to you, with detailed video instructions on how to fix it.
Crack to shell: In the unlikely event that the shell of the bag cracks, we will be able to provide a replacement in India. International replacement on cracked shells is currently unavailable.
Issue with zipper: In case the zipper gets
spoilt, we will be able to fix it in India only.
What is the Limited Lifetime Warranty?
Our limited lifetime warranty covers cracks on body shell under normal use. This limited warranty is non-transferable and covers only the original end purchaser. Coverage terminates when the original purchaser sells or otherwise transfers the product. An original or copy of a sales receipt from the original Nasher Miles authorized sales retailer is required for warranty service. This limited warranty does not cover products purchased from 3rd party sellers or sales auction sites.
Which is the best choice for international travels?
Nasher Miles Warrior, Tokyo and Amsterdam collections are the best suited for international travel. These luggage bags are equipped with all the ideal features such as TSA lock, anti-theft zipper, expander option (up to 25% from all sides), ultra-lightweight, eight 360° silent spinner wheels and limited lifetime international warranty.